Shipping Information

Please provide an Authority to Leave (ATL) if no one will be available to sign for your parcel (insurance will not apply if you do provide an ATL so please ensure that it will be safe to leave the parcel at the destination or select another shipping address where someone will be available to sign for your parcel such as a workplace or friend’s place). You can provide an ATL by writing instructions the order note/comment area when you are placing your order or contact us before or as soon as you can after placing your order.

Australia Post does not allow courier companies including Fastway Couriers to ship to PO Boxes and Parcel Lockers. Additional shipping charges will apply if you require your order sent by Australia Post to a PO Box, Parcel Locker or to Poste Restante. We will contact you prior to shipping your order to discuss any additional shipping charges.

Express shipping can be arranged for you if you require your products in a hurry. Please request express shipping by writing in the order note/comment area when you are placing your order or contact us before or as soon as you can after placing your order. Additional charges will apply for express shipping which we will quote to you before we ship your order.